HELP CENTRE
A map of the system. Arranged like the app menu.
Areas and topics have the same names and the same order as the Modules menu in the app. Choose an area or type what you are looking for.
11 AREAS72 TOPICSCTRL K
Hover over an area or move between them with the arrow keys.
AREA 03 · 6 TOPICS
Fire protection
Devices, the fire-stopping register, inspection reports, inspection routes and fire safety by customer.
- 01Fire safety devices
- 02Fire-stopping register
- 03Inspection reports
- 04Inspection route
- 05Route plans
- 06Fire safety by customer
AREA 05 · 8 TOPICS
Materials and equipment
Stock, consumables, reservations, surplus, stock documents, equipment, tools and equipment maintenance.
- 01Stock levels
- 02Consumables
- 03Material reservations
- 04Surplus
- 05Stock documents
- 06Company equipment
- 07Tools
- 08Equipment maintenance
AREA 08 · 7 TOPICS
Reports
Customers, project profitability, work efficiency, materials, rotation, suppliers and sales.
- 01Customers
- 02Projects and profitability
- 03Work efficiency
- 04Materials and usage
- 05Stock rotation
- 06Supplier analysis
- 07Sales funnel
OUTSIDE THE MODULES MENU
AREA 10 · 17 TOPICS
Settings
What you set once: company, team, company details, licence, locations, users, fire dictionaries, numbering and security.
- 01Company
- 02Team
- 03Company details
- 04Licence
- 05Locations
- 06Users
- 07Categories and groups
- 08Document numbering
- 09Data import
- 10Cost categories
- 11Exchange rates
- 12Fire device types
- 13Fire activity types
- 14Checklist templates
- 15Session and security
- 16Activity log
- 17Owner centre
FIRST STEPS
From an empty account to the first site.
Eight steps in the order a company usually starts. Each one leads to a topic with step-by-step instructions.
Company details
The company name, tax number and address appear on quotes, reports and documents.
Company detailsScope of work and rates
The kinds of work you do, quote validity and hourly rates in three bands.
CompanyLocations
A base, warehouse, office or material yard. People, equipment and stock belong to a location.
LocationsTeam
Employees with a role, location and form of employment. A login account is optional.
TeamAccounts and permissions
Who signs in to the system and what they see. A new account has its modules disabled until you switch them on.
UsersImport customers and objects
A CSV file from your previous program: customers and their objects, without duplicates.
Data importThe first site
Customer, base, address, deadline, budget and check-in radius.
New siteCrews
Standing teams assigned to a site from one date to another. The attendance plan comes from these assignments.
CrewsMIVARE SITESFIRST STEPS
TROUBLESHOOTING
Something not working? Check here first.
The most common situations with signing in, permissions, attendance and the licence. Questions before buying are on a separate page.
Questions before choosing a systemSigning in
On the sign-in screen choose “Forgot your password?” and enter the account email address. A secure link to set a new password will arrive.
A new password has at least 10 characters. The system rejects common passwords and ones containing the login or the company name.
After five wrong passwords within 15 minutes the system stops sign-in to that account from that address. The lock lifts by itself after 15 minutes.
Don’t want to wait? On the lock screen ask for a link that restores access right away. An administrator can also unlock the account in Users.
Two-step sign-in has no backup codes. Ask the company administrator to remove it from your account in Users, then switch it on again on the new phone after signing in.
The session ends after a period of inactivity: 30 minutes by default. The owner can set 45 to 240 minutes in Session and security.
Permissions, attendance and phone
Each module has the level Edit, Read only or Disabled for every account. A new account has all modules disabled, so they need to be switched on in Users.
The day plan comes from assignments: a crew assigned to the site or a person added individually. A person with an absence entered leaves the plan for those days.
A phone with Mobile access opens the mobile version by itself. “Show the full application” returns to the full view, and the choice is remembered on the account.
Data and licence
The import accepts a CSV file of up to 5 MB, 5000 rows and 60 columns, with headers in the first row. A customer with the same tax number, email or phone is not duplicated.
The licence status and the next billing are in Settings, on the Licence tab. Only the account owner can pay, with the “Pay now” button.
The activity log records changes in the application: who, when, which action, on which record and from which IP address. Deleted records have a separate tab.