01What it is
Report a problem is a shortcut in the Modules menu, shown to people who can edit sites. The same action is on the site card and the object card, where the site and the object are already set.
The title and the site are required. You pick the object, project and device from the items of the site the form was opened with. A device can only be chosen together with an object.
An issue with High or Critical priority and nobody chosen is taken over by the site manager, or by the company owner when there is none. It also gets a respond-by time counted from saving.
- FROM ANYWHERE
- A shortcut in the Modules menu, on the site and object cards.
- URGENT HAS AN OWNER
- High and Critical get an assignee and a respond-by time.
- PROOF OF WORK
- A resolved issue cannot be deleted.
02What it is for
The manager knows at once
A hazard, a safety incident and a critical issue go to the notifications straight away.
Respond-by time
You set the response hours for urgent and critical issues in the company details.
Schedule impact
Risk of delay and Delay appear in Risks and blockers on the dashboard.
Repair history
Resolving requires a description of what was done. Six months on, you know if it was fixed before.
03Main options
The quick action opens the same form as New issue on the issue list.
What, where and how urgent
The title and the site are required.
- Title, site, object (whole site by default) and project
- Device, when an object is chosen
- Type: Safety incident, Defect, Hazard, Obstruction / access blocked, Missing material, Other
- Priority: Low, Normal, High, Critical
- Schedule impact, assignee, due date and description
From open to closed
You change the state on the issue card.
- Open, In progress, Resolved, Closed
- You resolve it together with What was done
- A resolved or closed issue cannot be deleted
- An issue with a fix task is closed, not deleted
04Tasks step by step
- STEP 1Open the Modules menu and pick Report a problem in the top row.
- STEP 2Enter a title and choose the site, type, priority and schedule impact.
- STEP 3Describe what exactly is visible, since when and who noticed it. Save.
- STEP 1Open the object card and choose Report a problem.
- STEP 2The site and the object are already set. Choose the device if the problem concerns one.
- STEP 3Fill in the title, type and priority, then save.
05Actions
What you do next with an issue.
Report a problem
The form from the Modules menu.
Urgent issue
An assignee and a respond-by time at once.
Resolve
Resolved state with a description of what was done.
06What it connects to
Choose a module to see where an issue goes.
Issues
The full issue list with filters, the card and state changes.
Go to the topicIssuesObjects
Report a problem on the object card sets the site and the object.
Go to the topicObjectsDaily dashboard
Open issues and the risks and blockers on the dashboard.
Go to the topicDaily dashboardCompany details
Response hours for urgent and critical issues.
Go to the topicCompany details