01What it is
Fire safety by customer collects everything about fire protection in one customer’s buildings. The list shows only customers whose objects have devices. The customer is assigned to the object, not to the site, because it is the building that has a manager.
The Needs action tile counts devices in the state Fault or Out of service, and devices whose due date has already passed. Open issues are those in the state Open or In progress on the customer’s objects. Inspections with findings are lines of closed reports with the result Fault or To be replaced.
- ONE CUSTOMER, ALL BUILDINGS
- The devices of all objects together.
- WHAT IS WRONG
- Faults, out of service and overdue.
- IN WRITING
- CSV export and a link for the building manager.
02What it is for
An answer straight away
A customer calls, and one view gives you the devices, faults and issues of their buildings.
Nothing slips through
The Needs action tile counts devices with a fault, out of service and overdue.
Evidence from the report
Every fault has an inspection date, a report number and what was found.
The building manager can see it
The fire status link shows the building manager the customer’s devices and reports to download.
03Main options
The overview has three parts: the customer’s devices, open issues and inspections with findings. All three are described below, together with the link for the building manager.
Devices in all of the customer’s objects
Tiles: objects, devices, needs action and open issues.
- Object, name and location in the object
- Next inspection, or Not scheduled
- Device state: Operational, Fault, Out of service, Replaced
- CSV export with the last and next inspection
Everything not yet closed
Issues on the customer’s objects, the most urgent at the top.
- Title with the object, and the device if one is given
- Due date and issue state
Proof of who saw it and when
Lines of closed reports with a result other than in order.
- Device and object
- Inspection date with the report number
- Result and what was found, or the recommendation
Fire status link for the building manager
A tab on the customer card. The link is valid for 365 days.
- The building manager sees the devices in all of the customer’s objects and downloads reports
- Opening it requires the customer’s e-mail and tax ID, or the postal code for a private person
- The address is shown only once, when it is created
- Create a new link cancels the previous one, Revoke link closes access
04Tasks step by step
- STEP 1Open Modules › Fire protection › Fire safety by customer.
- STEP 2Choose the customer from the list. The number of their devices is shown next to the name.
- STEP 3Start with the Needs action tile, then go through the open issues and inspections with findings.
- STEP 1On the fire safety screen choose Export CSV.
- STEP 2Or on the customer card open the Fire status link tab and choose Create link.
- STEP 3Copy the link straight away. The app does not store the address.
- STEP 1The list shows customers whose objects have devices.
- STEP 2Assign the customer on the object card. Assigning them to a site is not enough.
05Actions
The most common tasks for a customer’s fire safety status.
Choose a customer
The overview of one customer.
Export CSV
The customer’s devices in a file.
Devices
The full register of fire safety devices.
Show customer fire safety status
From the customer card straight to the overview.
Create link
Access for the building manager.
Revoke link
Nobody will be able to open it any more.
06What it connects to
Choose a module to see how it connects to fire safety by customer.
Customer list
The customer card leads to the overview and has the Fire status link tab.
Go to the topicCustomer listObjects
The customer is assigned to the object, and that is how it reaches the overview.
Go to the topicObjectsFire safety devices
Devices, their due dates and states come from the device register.
Go to the topicFire safety devicesInspection reports
Faults found in closed reports appear in the overview.
Go to the topicInspection reportsIssues
Open issues from the customer’s objects have their own panel.
Go to the topicIssuesInspection route
You put overdue devices on the inspection route.
Go to the topicInspection route